服務條款

《玩具喵使用條款》

最後更新日期：2025 年 11 月 25 日

歡迎瀏覽及使用 Neko Toys（下稱「本店」）之網站及相關服務。本使用條款（下稱「本條款」）適用於所有使用本店網站、瀏覽內容、建立帳戶或進行任何訂單的顧客及訪客（下稱「用戶」）。用戶使用本網站即代表已閱讀、理解並同意受本條款約束。

如用戶不同意本條款，請立即停止使用本網站及本店服務。

本店保留隨時修訂本條款之權利，而無須事先通知。用戶繼續使用本網站即表示接受最新版本之本條款。

一、服務簡介

  1. 本店為一間提供動漫相關商品之網上銷售及預購服務的零售商店。

  2. 所有商品之價格、供應情況、內容描述及陳列圖片均僅供參考，實際商品可能因供應商、生產批次或其他因素而有所差異。

  3. 本店保留隨時更改商品資訊、價格或內容的權利，而無須另行通知。

二、帳戶註冊及資料要求

  1. 用戶必須註冊帳戶方可進行購買行為。

  2. 用戶須確保所提交之所有資料（包括姓名、聯絡方式、地址等）均屬正確及最新。

  3. 如因用戶提供不正確、不完整或虛假資料而導致任何延誤、配送失敗或損失，本店概不負責。

  4. 本店有權因任何原因拒絕或取消任何帳戶註冊。

三、訂單及付款

  1. 所有訂單均以本店最終確認為準。本店保留拒絕任何訂單之絕對權利。

  2. 商品價格或資訊如因系統、技術或人為錯誤而出現不正確，本店保留取消訂單之最終決定權。

  3. 本店接受以下付款方式：

    • PayMe

    • 信用卡（MasterCard、Visa）

    • Apple Pay

    • Google Pay

    • PayPal

    • UnionPay

    • Alipay（支付寶）

    • WeChat Pay（微信支付）

    • FPS（轉數快）

    • Octopus（八達通）

  4. 用戶於付款後即視為確認同意訂單相關安排（包括但不限於預購、處理時間及貨品供應）。

  5. 關於取消訂單、退款及商店積分之條款，請參閱 《退貨及退款政策》。

四、配送、取貨及相關安排

  1. 所有商品之配送、取貨、運費安排、取貨期限及棄領條款，均以 《送貨政策》 為準。

  2. 本店會透過指定通訊渠道（包括 WhatsApp、或其他本店指定的方式）通知用戶相關進度。

五、用戶責任與禁止行為

用戶同意不會以任何方式作出以下行為，否則本店有權即時取消訂單、凍結帳戶、拒絕服務及採取法律行動：

5.1 一般禁止行為

  1. 複製、散播、修改、出售或以任何方式擅自使用本網站之任何內容。

  2. 嘗試以任何技術方式干擾、破壞或繞過本店之網站、安全系統或使用流程。

  3. 以機械人、爬蟲程式、腳本或自動化方式進行登入、購買、下單或收集資料。

  4. 上載病毒、惡意程式碼或任何可能損害本網站之資料。

5.2 與 Neko Toys 業務模式相關之特別禁止行為

  1. 濫用取消訂單、退款或任何補償安排。

  2. 建立、使用或操控多個帳戶以獲取任何不當利益。

  3. 以任何方式影響、干擾或企圖操控本店之訂單處理程序。

  4. 提供虛假資料或冒充他人身份進行訂購或聯絡。

  5. 於 WhatsApp 或任何指定通訊渠道作出騷擾、辱罵或不當對待本店職員之行為。

  6. 從事欺詐付款、惡意拒付（chargeback）或其他不誠實行為。

  7. 未經授權將本店商品用於轉售或商業活動。

六、網站內容與知識產權

  1. 本網站所有內容（包括文字、圖片、圖示、按鈕、商標、編排、程式碼等）均受版權法、商標法及其他相關法律保護。

  2. 未經本店書面許可，不得以任何方式複製、下載、轉載、出售、散播或作商業用途。

  3. 用戶僅可在個人、非商業用途下瀏覽本網站內容。

七、免責聲明及責任限制

  1. 本店不保證網站內容之準確性、完整性、即時性或適用性。

  2. 本店不保證網站不會出現中斷、延誤、錯誤或技術故障。

  3. 用戶須自行承擔因使用本網站而產生之所有風險。

  4. 在法律允許範圍內，本店不會就任何直接、間接、附帶、懲罰性或衍生損失承擔責任，包括但不限於：

    • 資料遺失

    • 收益損失

    • 交易損失

    • 系統或裝置損壞

    • 因物流延誤、供應問題或不可抗力因素引致之損害

八、賠償責任

如因用戶違反本條款或進行任何非法行為，導致本店或其相關人員產生任何損失、索償、費用或責任，用戶同意賠償並使本店免受損害。

九、未成年人使用

未滿 18 歲之人士使用本網站，應先徵得家長或監護人同意。本店有權取消任何被懷疑由未成年人操作之訂單或帳戶。

十、第三方網站及服務

本網站可能包含連結至其他網站。本店對第三方內容、政策、服務或運作概不負責。

十一、條款解釋

本條款之標題僅為方便閱讀，並不影響條款本身之含義或解釋。

十二、不得視為放棄權利

本店未有行使或延遲行使本條款所賦予的任何權利，並不構成對該權利之放棄。

十三、轉讓

本店可將本條款下之權利及義務轉讓予任何第三方。用戶不得轉讓其權利或義務。

十四、可分割性

如本條款任何部分被裁定為無效，其餘條款仍然有效。

十五、適用法律及司法管轄

本條款受 香港特別行政區法律 管轄，並須按其法律解釋。
用戶同意接受香港法院之專屬司法管轄。

十六、聯絡方式

如需查詢或聯絡本店，請使用本店指定之通訊渠道：
Business WhatsApp：+81 70 9296 5497

十七、中英版本差異

如中英文版本有任何歧異，以 中文版本為準。

Neko Toys – Terms & Conditions

Last Updated: 25th November, 2025

Welcome to the website and services of Neko Toys (“the Store”). These Terms & Conditions (“Terms”) apply to all users (“Users”) who browse, access, create accounts, or make purchases through the Store’s website and designated communication channels.
By using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, please discontinue the use of this website and any related services.

The Store reserves the right to revise these Terms at any time without prior notice. Your continued use of the website indicates acceptance of the updated Terms.

1. Description of Services

  1. The Store operates as an online retailer offering anime-related merchandise and pre-order products.

  2. All product details, prices, availability, and displayed images are for reference only. Actual products may differ due to supplier changes, production batches, or other factors.

  3. The Store reserves the right to modify product information, pricing, or content at any time without notice.

2. Account Registration & User Information

  1. Users must create an account to make purchases.

  2. Users must ensure all submitted information (including name, contact details, and delivery address) is accurate and up to date.

  3. The Store is not responsible for delays, delivery failures, or losses caused by incomplete, incorrect, or false information provided by Users.

  4. The Store reserves the right to refuse or cancel any account registration at its discretion.

3. Orders & Payments

  1. All orders are subject to final acceptance by the Store. The Store reserves the absolute right to refuse any order.

  2. If any product price or information is incorrect due to system errors, technical issues, or human mistakes, the Store reserves the right to cancel such orders.

  3. The Store accepts the following payment methods:

    • PayMe

    • Credit Card (MasterCard, Visa)

    • Apple Pay

    • Google Pay

    • PayPal

    • UnionPay

    • Alipay

    • WeChat Pay

    • FPS (Faster Payment System)

    • Octopus

  4. By completing payment, Users agree to all conditions related to the order (including pre-order nature, processing time, and supply conditions).

  5. For cancellation, refunds, and store credit arrangements, please refer to the Return & Refund Policy.

4. Delivery, Pickup & Related Arrangements

All delivery methods, pickup rules, shipping fees, deadlines, and forfeiture policies are governed by the Shipping Policy.
The Store will notify Users of order updates through designated communication channels.

5. User Responsibilities & Prohibited Conduct

Users agree not to engage in any of the following activities. The Store may cancel orders, freeze accounts, refuse service, or take legal action in response to violations.

5.1 General Prohibitions

  1. Copying, distributing, modifying, selling, or otherwise misusing any content from the website.

  2. Interfering with, damaging, or attempting to bypass the Store’s website, systems, or processes.

  3. Using bots, crawlers, scripts, or automated tools to access or interact with the website.

  4. Uploading or transmitting viruses, malicious code, or harmful data.

5.2 Prohibited Activities Specific to Neko Toys

  1. Abusing order cancellation, refund, or compensation arrangements.

  2. Creating, using, or controlling multiple accounts to obtain unfair advantages.

  3. Influencing, disrupting, or attempting to manipulate any order-related processes of the Store.

  4. Providing false information or impersonating others for ordering or communication purposes.

  5. Harassing, insulting, or engaging in inappropriate conduct towards staff through WhatsApp or any designated communication channel.

  6. Engaging in fraudulent payment activities, chargeback abuse, or other dishonest conduct.

  7. Using products purchased from the Store for unauthorized resale or commercial purposes.

6. Website Content & Intellectual Property

  1. All content on this website (including text, images, graphics, layout, icons, software, and code) is protected by copyright, trademark, and other applicable laws.

  2. Users may not reproduce, download, republish, distribute, or use any content for commercial purposes without written approval from the Store.

  3. Users may browse the website for personal, non-commercial use only.

7. Disclaimer & Limitation of Liability

  1. The Store does not guarantee the accuracy, completeness, reliability, or timeliness of any website content.

  2. The Store does not guarantee uninterrupted, error-free, or virus-free operation of the website.

  3. Users assume all risks associated with using the website.

  4. To the fullest extent permitted by law, the Store is not liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to:

    • Loss of data

    • Loss of revenue or profits

    • Transaction losses

    • Device or system damage

    • Delays caused by logistics, supply issues, or force majeure

8. Indemnity

Users agree to indemnify and hold harmless the Store and its personnel from any claims, losses, liabilities, or expenses arising from violations of these Terms or unlawful activities.

9. Use by Minors

Users under 18 must obtain consent from a parent or guardian before using the website.
The Store reserves the right to cancel orders or accounts suspected of being operated by minors without proper consent.

10. Third-Party Websites & Services

The website may contain links to external websites.
The Store is not responsible for the content, policies, or services of third-party sites.

11. Interpretation

Section titles are for readability only and do not affect the meaning of the clauses.

12. No Waiver

Failure or delay by the Store to exercise any right does not constitute a waiver of that right.

13. Assignment

The Store may assign its rights and obligations under these Terms.
Users may not assign any rights or obligations.

14. Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full effect.

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the Hong Kong Special Administrative Region.
Users agree to submit to the exclusive jurisdiction of the Hong Kong courts.

16. Contact Information

For inquiries, please contact the Store through its designated communication channel:
WhatsApp: +81 70 9296 5497

17. Language Version

In case of any discrepancies between the English and Chinese versions, the Chinese version shall prevail.